Bank by Phone
24/7 access
- Review account balances
- Find out which checks have cleared
- Transfer funds between accounts
- Determine loan balances
- Verify deposits
- Activate ATM/debit cards or deactivate a lost or stolen card
It's simple to use! To start using Bank by Phone, just stop by your local Northwestern Bank office or call our Customer Service Center at (231) 935-4357 or toll-free (866) 935-4357. After you are assigned a Bank by Phone PIN, simply dial (877) 365-2470 from any touch-tone phone and follow the recorded instructions.
Menu Options:1 CHECKING
1 Checks/debits
2 Deposits/credits
3 ATM transactions
4 Search for specific check by check number
5 Interest earned
6 Upcoming ACH/electronic transactions
7 Receive a fax statement
8 PIN change
9 Main Menu
0 Talk to Customer Service
# Repeat Checking options
2 SAVINGS for Christmas Club, see Main Menu 6
1 Withdrawals
2 Deposits
3 ATM transactions
4 Interest earned
7 Receive a fax statement
8 PIN change
9 Main menu
0 Talk to customer service
# Repeat savings options
3 CD/IRAs
1 Interest earned information
2 Maturity date
3 YTD interest
4 Recent transactions posted to account
8 PIN change
9 Main menu
0 Talk to customer service
# Repeat CD/IRA options
4 LOANS
1 Payoff information
2 Next payment information
3 Last payment information
4 Recent transactions posted to account
5 YTD interest paid
6 Prior year interest
8 PIN change
9 Main menu
0 Talk to customer service
# Repeat loan options
5 TRANSFERS/LOAN PAYMENTS
1 Transfer from checking
2 Transfer from savings
3 Transfer from line of credit
* Cancel Request
6 CHRISTMAS CLUB
1 Repeat balance
2 Account transactions
3 Interest earned
8 PIN change
9 Main menu
0 Talk to customer service
# Repeat Christmas Club options
7 DEBIT/ATM CARD OPTIONS
Does not require Bank by Phone registration or PIN.
1 Activate your card
2 Deactivate a lost or stolen card
3 Reorder a card
9 Main menu
0 Talk to customer service
# Repeat card options
8 MERCHANT VERIFICATION (For business use)
Does not require Bank by Phone registration or PIN
9 STOP PAYMENT REQUEST
1 Stop a specific check number
2 Stop a range of check numbers
* Cancel Request
0 TALK TO CUSTOMER SERVICE
# REPEAT CHOICES
* END CALL