Lost Card
If your Northwestern Bank ATM card, debit card, or PIN (personal identification number) has been lost or stolen, please contact us as soon as possible. Immediate reporting ensures that your possible losses will be kept to a minimum.
- During regular business hours, call our Customer Service Center at (231) 935-4357 or toll-free 1-866-935-4357. Our Customer Service Center hours are Monday through Friday 8:30 am to 5:00 pm.
- After hours, call the toll-free Telephone Banking number at 1-877-365-2470, choose Option 7, and deactivate your card. (You'll need to order a new card by contacting your local Northwestern office or calling our Customer Service Center.)