Shipping & Return Information
Shipping Policies
We ship most orders via FedEx, which can take 2 - 5 business days. Orders to P.O. boxes will be shipped via the USPS. Shipping charges are for each individual address.
Shipping costs are based on the total cost of your order, and the method of shipping you select. After you add an item to your cart, your shipping will be calculated.
Shipping costs:
up to $15.00: $6.95
$15.01 to $30.00: $7.95
$30.01 to $50.00: $8.95
$50.01 to $75.00: $9.95
$75.01 to $100.00: $10.95
$100.01 to $150.00: $12.95
$150.01 to $200.00: $14.95
$200.01 to $250.00: $15.95
$250.01 to $300.00: $16.95
$300.01 to $400.00: $18.95
$400.01 and above: $20.95
Free Shipping!
If you would like to pick up your order at one of our offices, we'll take care of the shipping and handling costs! Simply choose the office you would like to use during the online check-out process and you will be notified when your order is ready for you to pick up. This could take 2-6 business days.
Return Policies
We want you to be happy with your order!
If, for any reason, you are not satisfied with your purchase we will do our best to accommodate your return. We only ask that you return items to us in their original condition within 30 days.
Processing
Please return your items within 30 days for a full merchandise refund. We will process your return promptly upon receipt. Your refund will be credited back to the original method of payment.
Shipping charges are non-refundable.
How to return your order:
1. Use your own trackable and insured shipping method and mail to:
Northwestern Bank
PO Box 809
Traverse City, MI 49685
Attn: Web Returns
2. Merchandise can also be returned to your local office with the original packing list. If you have any additional questions, please contact us at shop@nwbank.com.