Telephone Banking
Bank by phone, 24/7
- Review account balances
- Find out which checks have cleared
- Transfer funds between accounts
- Determine loan balances
- Verify deposits
- Activate ATM/debit cards or deactivate a lost or stolen card
It's simple to use! To start using Telephone Banking, just stop by your local Northwestern Bank office or call our Customer Service Center at (231) 935-4357 or toll-free (866) 935-4357. After you are assigned a Telephone Banking PIN, simply dial (877) 365-2470 from any touch-tone phone and follow the recorded instructions.
Menu Options:1 CHECKING
1 Checks/debits
2 Deposits/credits
3 ATM transactions
4 Search for specific check by check number
5 Interest earned
6 Upcoming ACH/electronic transactions
9 Main menu
0 PIN change
# Repeat checking options
2 SAVINGS for Christmas Club, see Main Menu 6
1 Withdrawals
2 Deposits
3 ATM transactions
4 Interest earned
5 Interest earned
9 Main menu
0 PIN change
# Repeat savings options
3 CD/IRAs
1 Interest earned information
2 Maturity rate
3 YTD interest
4 Recent transactions posted to account
9 Main menu
0 PIN change
# Repeat CD/IRA options
4 LOANS
1 Payoff information
2 Next payment information
4 Recent transactions posted to account
5 YTD interest paid
6 Prior year interest
9 Main menu
# Repeat loan options
5 TRANSFERS/LOAN PAYMENTS
1 Transfer from checking
2 Transfer from savings
3 Transfer from line of credit* Cancel Request
6 CHRISTMAS CLUB
1 Repeat balance
2 Account transactions
3 Interest earned
0 PIN change
7 DEBIT/ATM CARD OPTIONS
1 Activate your card
2 Deactivate a lost or stolen card
3 Reorder a card
# Repeat card options
8 MERCHANT VERIFICATION (For business use)
# REPEAT CHOICES
* END CALL