About Us

Northwestern Bank was chartered in 1955 and is the largest independent community bank in northern Michigan. A growing financial institution with more than $860 million in assets, we are one of the leading mortgage, consumer and commercial lenders in the region. We offer complete banking, investment and trust, and employee benefit services from 25 offices throughout northern Lower Michigan. Northwestern is committed to an "I can do that!" approach to service, which empowers employees to make decisions on the spot to meet customer needs and exceed their expectations.

Northwestern Bank's routing number is 272471661.

"I can do that!"

"I can do that!" represents our commitment to being the bank with the best customer service. It means that when you ask a question, make a request—even register a complaint—the person you talk with will make sure it's resolved.

"I can do that!" is not a temporary promotional campaign, it's the way we do business. With smiles, professionalism, and a "can-do" attitude that makes banking easier for you. Our decision-making is customer-driven, not operations-driven, and we look forward to meeting your needs.

If you are not happy with the service you have received, or if you've had a great experience with our people, we want to hear from you. Click to "Tell the bank president!"

Contact Us

Customer Service Center
Mon.–Fri. 8:00 a.m. to 7:00 p.m.
Sat. 9:00 a.m. to 1:00 p.m.
(231) 935-4357
Toll-free: (866) 935-HELP (4357)

customerservice@nwbank.com

For your protection, do not send account numbers
or other confidential information via e-mail.

Locations

Online Services
Our Community