Robin Hines Earns Certified IRA Services Professional Designation

Robin HinesTRAVERSE CITY, MICH., January 10, 2013—Northwestern Bank has announced that IRA Specialist Robin Hines was recently awarded the Certified IRA Services Professional (CISP) designation from the Institute of Certified Bankers, a subsidiary of the American Bankers Association in Washington, DC.

The CISP designation is awarded to individuals who demonstrate excellence in the field of IRA services. To qualify for certification, individuals must have certain levels of experience and education about IRAs, pass an exam and agree to abide by a code of ethics. The CISP exam covers many areas including employer plans, IRA documentation requirements, IRA eligibility and contribution requirements, IRA distribution requirements, and other IRA specific issues.

Robin started her career at Northwestern in 2001 in Loan Operations, eventually moving to the Deposit Operations area and taking over IRA administration and IRA customer service.

Northwestern Bank was chartered in 1955 and is now the largest independent community bank in northern Michigan. A growing financial institution with more than $850 million in assets, the bank is one of the leading mortgage, consumer, and commercial lenders in the region. Based in Traverse City, Northwestern Bank offers complete banking, investment and trust, and employee benefit services from 28 offices throughout northern Lower Michigan. Northwestern is known for its "I can do that!" approach to service, which empowers employees to make decisions on the spot to meet customer needs and exceed their expectations.

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