January Hedgehog Award Recipients
|Karen Leaver, Customer Service Center|
|Brenda Majestic, Acme Office|
We're pleased to announce that the Hedgehog Committee has selected Karen Leaver of the Customer Service Center as our January 2013 Hedgehog Award recipient for Support and Brenda Majestic of Acme as our recipient for Retail/Customer Service.
A Hedgehog Award acknowledges and rewards Northwestern Bank people for exceptional service to customers or colleagues. Each month, Hedgehog Awards are given for Customer Service and for Support.
The Hedgehog Award was inspired by Jim Collins' best-selling book, Good to Great. Collins adapts the fable of "The Hedgehog and the Fox" to demonstrate how great companies succeed by focusing on what makes them unique.