March Hedgehog Award Recipients
|Shane Venus, Customer Service Center|
|Javier Nuño, Traverse City 14th Street|
We're pleased to announce that the Hedgehog Committee has selected Shane Venus of the Customer Service Center as our March 2013 Hedgehog Award recipient for Support and Javier Nuño of our Traverse City 14th Street Office as our recipient for Retail/Customer Service.
A Hedgehog Award acknowledges and rewards Northwestern Bank people for exceptional service to customers or colleagues. Each month, Hedgehog Awards are given for Customer Service and for Support.
The Hedgehog Award was inspired by Jim Collins' best-selling book, Good to Great. Collins adapts the fable of "The Hedgehog and the Fox" to demonstrate how great companies succeed by focusing on what makes them unique.