Online Banking Upgrade - June 18

 
Coming soon: A more secure login.

On Tuesday, June 18, we upgraded Online Banking to provide you with the best security protection available.

What to Expect
The first time you login to Online Banking after the upgrade is complete, you will be guided through a few easy steps to strengthen your account security. 

You will be prompted to receive a one-time access code. The access code will be sent immediately via text or automated voice call to the number you have chosen.

Other Improvements
In addition to stronger security, we are also providing the following enhancements:

  • More user-friendly navigation
  • App access for Online Payroll
  • International phone number capabilities for receiving your access code
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For more details about this upgrade and a preview of what you can expect, please read these
Frequently Asked Questions.

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If you have any questions or need assistance, please contact our Customer Service Center
Monday - Friday 8:00 a.m. - 7:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. at (231) 935-4357
or toll-free (866) 935-4357 or e-mail: customerservice@nwbank.com

   
 

 

Contact Us

Customer Service Center
Mon.–Fri. 8:00 a.m. to 7:00 p.m.
Sat. 9:00 a.m. to 1:00 p.m.
(231) 935-4357
Toll-free: (866) 935-HELP (4357)

customerservice@nwbank.com

For your protection, do not send account numbers
or other confidential information via e-mail.

Locations

Online Services
Our Community