Automated Call Scam From 000-000-0000 - 07/25/13

We’ve received notification of  an automated call from 000-000-0000.  The call states that your MasterCard Debit Card has been locked, and instructs you to enter your card number, expiration date and PIN to unlock. At this time, it is unknown if the call references “Northwestern Bank” or not. 

DO NOT DO THIS. This call is not from MasterCard or Northwestern Bank. Northwestern Bank will never ask for your debit card PIN information.

If you think you're a victim of fraud or you're worried that you may have inadvertantly compromised your Northwestern Bank account, it's very important you speak with us immediately. The sooner we know what's happened, the sooner we can begin helping you.

Report fraud by phone: Call (231) 935-4357 or toll-free (866) 935-4357.

Report fraud by e-mail: customerservice@nwbank.com
Note: Never send account numbers, Social Security numbers or other sensitive information via e-mail.

Contact Us

Customer Service Center
Mon.–Fri. 8:00 a.m. to 7:00 p.m.
Sat. 9:00 a.m. to 1:00 p.m.
(231) 935-4357
Toll-free: (866) 935-HELP (4357)

customerservice@nwbank.com

For your protection, do not send account numbers
or other confidential information via e-mail.

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